I had the pleasure of working with and for Shane during a period of time at Sears. Shane’s process oriented mind brings a layer of structure and stability to his organization. He was very employee focused and really went out of his way to improve the employee experience. Shane was instrumental in creating a employee coaching program that gave significant improvement to the performance of a vast number of sales employees within the organization. I was on a team with him to improve the sales and processes within the home services organization and Shane was instrumental in my success in a program that was started from scratch. Shane took me in as an outsider of the organization and showed me around and ensured I had the tools and resources to be successful. It goes without saying that without question I would love to work with Shane on another team in the future. Hopefully that opportunity happens again in the future. - Matt Layette
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